Trustora’s return policy is designed to support transparency and clarity for our clients seeking to understand their rights and obligations. We emphasize that all return requests are subject to compliance with the specific conditions outlined below, ensuring fairness for both parties involved in the notary services.

Our company recognizes the importance of clear communication regarding returns. Clients are encouraged to review the terms carefully before initiating any return process. The primary goal is to facilitate a smooth and efficient resolution while maintaining the high standards Trustora is committed to uphold.

Returns may be supported under circumstances where the service delivered does not align with the agreed terms, or if procedural discrepancies arise during the notarization process. However, requests for refunds or service adjustments must be submitted within a designated timeframe, typically within 14 days of service completion.

It is important to note that digital or legal services, once rendered, are generally non-refundable unless proven to be non-compliant with contractual obligations. Clients should ensure all documentation and instructions are accurate before requesting a return.

Trustora reserves the right to verify the validity of any return claim by reviewing relevant documentation and service records. In cases where a return is approved, the refund will be processed via the original payment method, subject to applicable processing times.

The company’s team will communicate the outcome of each return request promptly. In some cases, a partial refund or service credit may be offered as an alternative, depending on the circumstances and the nature of the service provided.

Clients are advised to contact our support team directly through the provided channels for any questions or clarifications about the return process. Our goal is to support transparent and fair resolution pathways for all clients engaging with Trustora’s notary services.

Trustora’s policies are intended to comply with applicable legal standards and best practices within the jurisdiction of Japan. We strive to maintain high standards of service integrity and client satisfaction.

It is recommended that clients retain all relevant correspondence and documentation related to their service transactions. This documentation may support any claims or inquiries related to returns or refunds.

We emphasize that return requests should be made in writing, either via email or through official communication channels. Verbal requests may not be recognized unless confirmed in writing.

Our company is committed to continuously reviewing and updating our return policies to reflect changes in legal requirements or service offerings. Clients will be notified of any significant policy adjustments in a timely manner.

By engaging with Trustora’s services, clients acknowledge and agree to adhere to the outlined return policies and procedures, ensuring a transparent and respectful process for all parties involved.